Recently many customer complaining AI can't open, Excel shutdown itself and some can't print to the network printer. All the above problem is caused by the latest Microsoft Windows Update KB4560960. Microsoft is investigating this updates. Microsoft is investigating printer problems caused by KB4560960 and KB4557957 updates Before Microsoft have come out any updates to fix this problem, the only way is to uninstall the KB4560960 first. Solution : 1. Go to Control Panel and look for Program and Features. 2. On the left sidebar select view installed updates. 3. Double Click KB4560960 and uninstall it, then restart the system again. It should fix the problem.
Repairing Notes about PC, Laptop or Printer that my customers facing every day, i will provide the solution to fix the problem.